What is the Set Up Fee?
The set up fee is a one off charge to format your logo into stitches or print. Once done, we hold your logo on file for any future orders, so this will not need to be paid again.
Can I have the file for my Digitised Logo?
Once we have set up your logo, we hold this on file. A release fee of £50 + VAT is required if you would like the digitised file. The reason for this charge, is beacuse the Set Up Fee is heavily subsidised by ourselves in house.
What are your delivery charges within the UK? (*excludes Scottish Highlands & Scottish Islands, Scilly Isles, Isle of Wight, Isle of Man and Northern Ireland)
The standard cost for delivery of orders to UK mainland is £5.95 plus VAT. This does not apply to the Scottish Highlands & Scottish Islands, Northern Ireland and other islands off the UK mainland. Delivery for orders over £95 exclusing VAT to UK mainland, excluding Scottish Highlands, is free of charge. Please click here for further delivery cost information.
Can I order from outside of the UK?
At the moment we are only delivering to UK addresses. Sorry for any inconvenience caused.
Are my credit card details safe?
Our credit card payments are processed by Sagepay to ensure that your personal details are safe. We do not receive any payment details via the website. If you call to give us your card details to pay for an order placed via email, we destroy your card details once the payment is processed.
Will my personal information be shared with other parties?
No, your information will only be used by us and any third parties who are involved in processing your order, for example our courier service. For more information please see our Privacy Statement and the Terms and Conditions of our site.
What if I require embroidery on a number of different positions?
The prices on the website include one embroidered logo on each garment unless you are buying plain garments. Once customising your garment on the website, additional logos or text can be added in various positions at an additional cost.
Can I track my order?
Yes, please e-mail us at [email protected] with your order number and we will be able to give you an approximate delivery date.
What happens with high stitch count logos?
The garment price includes a standard logo. If your logo has an excessive stitch count we will contact you before we go ahead with your order with the cost for the logo. We treat all logos on an individual basis so if you would like advice on your logo, please send it to us on [email protected] for guidance.