FAQ
Setup fees
If your design is from our stock catalogue. there is nothing to add for setup. However, if your design is over the stipulate size 15cm by 15 then we will contact you and give you a quote before we commence any work on your behalf. For customers own logo's there is a £19.95 one off set up charge for digitising artwork. Once this is done, it does not need to be done again and is saved for any future orders.
For full details on costs, please click on the link pricing
How long will my order take?
We try our very best to deliver your garments within 10-15working days after the order is taken. If the customer requires a sample of the embroidery it is 10-15working days from their approval of the sample. We are invariably busier during the summer months. (June-July-August) so it may be that some garments take a little longer for delivery. If you need them for a specific date please let us know and we can give you a definite answer if we are able to achieve you requirements. We welcome you to email us at anytime whilst your order is pending to track the estimated delivery date.
Can I approve my design before you start?
Yes, please request this when ordering and we will send you a proof to review and approve before we produce your order.
Is there a minimum or maximum order?
No you can order just one or hundreds of garments Whittaker’s are happy to supply as many as you need. However please note that we are able to offer a more competitive price when the order size increases.
Quality?
We are very confident that our garments are of excellent quality and can meet all the customer requirements. If you are not completely happy with the quality we will do our very best to correct the problem.
What if my garments don't fit?
Each product comes with a size guide. This is usally the relevant size chest (in inches) in relation to S,M,L.XL..etc. When you have clicked onto the product you require, please scroll down for the size chart. Please check all sizes carefully as Whittakers Embroidery do not accept liablity for goods that do not fit. If you require any advice please call our sales team on 01254 665839.
Samples?
If you would like to see any of the garments and embroidery before ordering please e-mail infowhittakersembroidery.co.uk with your request and a representative will contact you with regards to your querie and send you the appropriate garments. We do charge for samples however we will then refund the amount once they are returned or take the amount of any order placed.
What if I would like an amendment to my current logo?
That’s no problem just send us the logo as an attachment using the facilities available and make a note of any changes. We will then send you a proof of your new logo for you to approve before ordering.
Can you provide garments of a more specific area that are not featured on your web-site?
Yes. We have an extensive range of garments that are not all featured on the web-site. We do a specialised sports brochure, work wear brochure and leisure brochure. It is normally possible for us to source anything the customer requires. E-mail us at infowhittakersembroidery.co.uk with the details of the particular garments that you wish to use and a representative will contact you and arrange to send you a brochure or a sample of the garments you require.
Can I order from outside the UK?
Shipping is £8.50 plus vat to mainland United Kingdom. This does not apply to Scottish Highlands and Scilly Isle, Isle of Wight, Scottish Islands, Isle of Man and Northern Ireland. Unfortunately extra costs are incurred for shipping to any of these places. Please contact us direct for details.
If you are not in the U.K you will need to email us first with your requirements and we will let you know if we are able to deal with it. We cannot guarantee we can fulfill all orders placed from countries outside the U.K. If we cannot we will let you know as soon as possible. All enquries from countries outside the U.K should be emailed too infowhittakersembroidery.co.uk
Postage and Packaging inside the UK? (*not including Northern Ireland)
The standard cost for every order is £8.50 plus vat
Our my credit card details safe?
We have gone to great length to make this site safe and secure so that customers can buy straight from the site itself.
Will my personal information be shared with other parties?
No your information will only be used by us and any third parties who are involved in processing your order ie. Our courier service. For more information please see our privacy statement and the terms and condition of the site.
What if I require embroidery on a number of different positions?
The prices on the web-site are for 1 embroidered logo on each garment. If you require more than one logo we would advise you to email us your order. We can then calculate the cost and give you a final price. For extra logo's we normally charge approximately £3.50 each. Please contact us for specific prices.
If you order your garments and pay on-line and you have stated more than one logo on each garment, it will be necessary for us to contact you with the extra costs. We understand this can be an inconvience if you have already finalised your order so we strongly recommend you email us direct at infowhittakersembroidery.co.uk and we can help you with accurate costing.
Can I track my order?
Yes, if you require information on the status of your order and the approximate delivery date for it to arrive then e-mail us at infowhittakersembroidery.co.uk with your order number and we will send you that information A.S.A.P.
What is my £19.95 charge for digitizing for?
The charge for digitizing is for making your artwork, which may be a picture or letterhead etc compatable with our embroidery machines. This is a one off payment and then your logo is stored for any future orders. If in the event you would like your logo on a disk in embroidery machine format there is a charge of £50.00 plus vat.
Do you take all credit and debit cards?
We take all major credit and debit cards except American Express.
