Delivery

Shipping is £5.95 plus VAT* for orders to most of the UK mainland.

For orders over £95.00 shipping is free of charge*

*price excludes VAT and is only available to England, Wales and Southern Scotland

The cost to ship to the following areas is:

Scottish Highlands : £13.95 plus vat

Scottish Islands, Isle of Man, Scilly Isles ; £19.95 plus vat

Northern Ireland and Channel Islands : £21.95 plus vat

Southern Ireland  : £15 plus vat

If you have any queries please contact us at info@whittakersembroidery.co.uk or on 01254 665839.

Orders usually take 2-3 weeks however we can often meet earlier deadlines. Please contact us if you require your order for a specific date. We must emphasise that deadlines cannot be guaranteed but we will endeavor to deliver by the date required. We cannot be liable for any 3rd party costs incurred should an order not reach you in time.

All packages are sent out by our courier, DPD. Deliveries are made Monday - Friday and can arrive any time between 9am - 5pm. You will receive an email or text message from the courier service to let you know the day of delivery. On the delivery day. you will reciev another text and can re-arrange delivery should the specified time not be convenient. 

All packages require a signature upon delivery. DPD will attempt delivery and will leave your parcel with a neighbour if you are not available to take delivery. The parcel will be returned to the depot if delivery isn't possible. 

All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit, please refuse to accept the delivery.

We can now ship to European countries.

The charges are as follows:

Zone A Belgium, France, Germany, Luxembourg, Monaco, Netherlands: £15 plus vat.

Zone B Austria, Denmark, Italy, Spain (not including islands) £18.60 plus vat.

Zone C Poland, Portugal, Sweden : £24.50 plus vat.

This is for parcels up to 2 kilograms. For very large orders please contact us for pricing. If you are in the EU but outside of these areas please contact us for pricing details.